Privacy Policy
Last updated: 9 November 2026
This notice explains what personal information London Interior collects, why we collect it, and how we use it.
It covers people who visit our website or get in touch with us, our clients, the suppliers, makers and contractors we work with, and people we contact about possible projects.
1. Who We Are
London Interior is the trading name of Zidi Ltd, a company registered in England and Wales (company number 11373376).
Our registered office is:
103A Pimlico Road
London SW1W 8PH
United Kingdom
We decide how and why your personal information is used, which makes us the data controller under UK data protection law.
Liam looks after data protection for the studio. For any questions about this notice or your personal information, please contact us:
Email: info@londoninterior.com
Post: Data Protection, London Interior, 103A Pimlico Road, London SW1W 8PH
2. What Information We Collect
The information we collect depends on your relationship with London Interior.
Website Visitors
We may collect your IP address, browser and device type, the pages you view, and cookie data.
This information comes from your browser through our website hosting provider, Wix.
People Who Contact Us
We collect your name, email address, telephone number, your message, and any information you choose to share about your home or project.
This information is provided by you through our contact form, email, telephone or social media.
Clients
We may collect:
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Your name and contact details
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Your property's address
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Your design brief, including how you and your household use your home
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Photographs and measured surveys of the property
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Architectural drawings and project documentation
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Project budgets, billing and payment records
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Property access arrangements
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Correspondence relating to your project
This information comes directly from you or from professionals working on your project, such as surveyors, engineers and contractors.
Neighbours and Other Parties to a Project
We may collect names, addresses and correspondence where necessary for matters such as party wall agreements or planning consultations.
This information may come from our clients, their advisers or publicly available records, including the Land Registry.
Suppliers, Makers, Contractors and Consultants
We collect business and personal contact details, bank details for payment, insurance documentation and correspondence relevant to our working relationship.
This information comes from you or your business.
People We Contact About Potential Projects
We may collect your name, property or business address, business contact details, and information about relevant planning applications, property listings or businesses.
This information comes from publicly accessible sources, including:
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Local council planning registers
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Companies House
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Property listings
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Business websites
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Sensitive Personal Information
We do not routinely request information about health, religion or other special categories of personal data.
However, you may voluntarily share information about particular requirements, such as a family member's mobility needs, to help us design a suitable space.
Where this involves special category personal data, we will use it only for the relevant design purpose and with your explicit consent.
We do not knowingly collect personal information from children through our website.
We do not accept card payments through our website.
3. How We Use Your Information
UK data protection law requires us to have a lawful basis for processing personal information.
Our purposes and corresponding lawful bases are set out below.
Responding to Enquiries
We use your information to respond to enquiries, discuss potential projects and prepare proposals.
Lawful basis: Taking steps at your request before entering into a contract, or our legitimate interest in responding to enquiries.
Delivering Our Services
We process information to carry out surveys, prepare drawings, develop designs, submit planning and other applications, order furniture and finishes, and manage building works.
Lawful basis: Performance of our contract with you.
Obtaining Approvals and Permissions
We share necessary information with local councils, building control bodies, freeholders, estates and other relevant parties to obtain permissions and deal with party wall matters.
Lawful basis: Performance of our contract with our client and our legitimate interest in obtaining the necessary approvals.
Working With Suppliers and Contractors
We use contact, business and payment details to place orders, coordinate work and make payments.
Lawful basis: Performance of our contracts with suppliers, makers and contractors.
Accounting and Tax
We maintain financial records, invoices and payment information.
Lawful basis: Compliance with our legal obligations.
Operating and Securing Our Website
We process technical information to keep our website functional and secure.
Lawful basis: Our legitimate interest in operating and protecting our website.
Sharing Our Completed Projects
With your permission, we may publish photographs and details of completed projects on our website, social media and other marketing materials.
We do not publish a client's name or address, or photographs of people, without permission.
Lawful basis: Your consent.
Contacting Potential Clients
We may contact property owners and businesses where we believe our services may be relevant to a potential project.
Lawful basis: Our legitimate interest in promoting our business, subject to applicable direct marketing rules.
You can ask us to stop contacting you at any time.
Legal Claims and Disputes
We may use relevant information to manage disputes, insurance matters and legal claims.
Lawful basis: Our legitimate interest in protecting our business and legal rights.
Legitimate Interests and Consent
Where we rely on legitimate interests, we have considered our business interests against your rights and freedoms. You may request further details of this assessment.
Where we rely on consent, you may withdraw it at any time by contacting us. Withdrawing consent does not affect processing carried out before withdrawal.
Some information, including property addresses and access arrangements, is necessary for us to deliver our services. Without this information, we may be unable to undertake your project.
We do not make decisions about you based solely on automated processing.
We do not sell your personal information.
4. Who We Share Your Information With
We only share personal information where necessary, and only to the extent required for the relevant purpose.
This may include the following parties.
Project Professionals and Contractors
Builders, joiners, upholsterers, metalworkers, other specialist makers, suppliers, surveyors, structural engineers and consultants involved in your project.
Councils and Approval Bodies
Local planning authorities, building control bodies, freeholders and estates whose approval is required.
Please note that planning applications, including the applicant's name and property address, may be published on the relevant council's public planning register.
Neighbours and Party Wall Surveyors
Where information must be shared for party wall matters or other relevant property agreements.
Technology and Service Providers
We use third-party providers to help operate our business, including:
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Wix — website hosting and contact forms
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Dropbox — document and file storage
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Google — email services
These providers process information in accordance with their applicable data protection obligations.
Professional Advisers
Accountants, solicitors and insurers where their services are required.
Public Authorities
HMRC, the police and other authorities where disclosure is required by law.
Business Transfers
If our business is sold or transferred, relevant information may be disclosed to a prospective or actual buyer, subject to appropriate confidentiality and data protection safeguards.
5. International Data Transfers
Some of our service providers may store or process personal information outside the United Kingdom.
Wix is based in Israel and uses servers in other countries, including the United States. Dropbox and Google are based in the United States.
Where personal information is transferred outside the UK, we rely on appropriate legal safeguards, including:
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UK government adequacy regulations recognising the destination's data protection standards, including those applicable to Israel and the European Economic Area.
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The UK-US data bridge, where the recipient is an eligible, certified US organisation.
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UK-approved contractual safeguards for international data transfers, where required.
You may contact us to request further information about the safeguards applying to your personal data.
6. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for its purpose, including meeting relevant legal and contractual requirements.
Our standard retention periods are outlined below.
Enquiries That Do Not Become Projects
12 months after our last contact.
Financial and Contract Records
7 years after the project ends, to meet tax, accounting and contractual requirements.
Project Drawings, Surveys and Files
15 years after project completion, as questions or claims relating to building work may arise long after the work has finished.
Supplier, Maker and Contractor Records
7 years after our last transaction.
Potential Client Contact Details
12 months after our first contact, where no response is received.
If you ask us not to contact you again, we retain only the minimum information necessary on a do-not-contact list to ensure that your preference is respected.
Photographs of Completed Work
We retain and use photographs of completed projects while your consent remains in place.
If you withdraw consent, we will stop the relevant use and remove material under our control where applicable.
At the end of the relevant retention period, we securely delete the information or anonymise it.
7. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.
Access is limited to those who need the information for legitimate business purposes.
Our accounts are protected using strong passwords and two-step authentication, and we use established service providers with their own security measures.
If a personal data breach occurs that creates a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) and affected individuals where required by law.
8. Cookies
Cookies are small files stored on your device when you visit a website.
Our website uses cookies that Wix requires to operate securely and correctly, including cookies such as svSession and XSRF-TOKEN.
These are strictly necessary cookies and do not require consent under applicable UK law.
Further information is available in Wix's cookie guidance.
Analytics Cookies
We may also use website analytics tools, to understand how visitors use our website and improve its performance.
Non-essential analytics cookies are only placed on your device if you provide consent through our website's cookie banner.
You can change or withdraw your cookie preferences at any time through the cookie settings link on our website.
You may also block or delete cookies through your browser settings, although some website features may not function correctly as a result.
9. Your Data Protection Rights
Under UK data protection law, you have a number of rights concerning your personal information.
These include:
Right of Access
You may request a copy of the personal information we hold about you.
Right to Rectification
You may ask us to correct inaccurate or incomplete information.
Right to Erasure
You may request deletion of your information in certain circumstances.
Right to Restrict Processing
You may ask us to limit how we use your information while a concern is being investigated.
Right to Object
You may object to processing based on our legitimate interests.
If you object to direct marketing, we will stop using your personal information for that purpose.
Right to Data Portability
In applicable circumstances, you may request that information you provided to us be transferred to another organisation.
Right to Withdraw Consent
Where processing relies on consent, you may withdraw that consent at any time.
Exercising Your Rights
To exercise any of these rights, please contact:
Email: info@londoninterior.com
There is usually no charge for making a request.
We may ask you to confirm your identity before responding.
We will normally respond within one month. Where a request is particularly complex, we may extend this period by up to two additional months and will explain the reason for the extension.
10. Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we can investigate your concerns.
Email: info@londoninterior.com
Post: Data Protection, London Interior, 103A Pimlico Road, London SW1W 8PH
We will acknowledge your complaint within 30 days, investigate it without undue delay, and explain the outcome.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Website: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113
11. Changes to This Privacy Policy
We review this privacy policy whenever our business practices or legal obligations change, and at least once a year.
Any updates will be published on this page.
The date at the top of this policy indicates when it was last updated.